Before we start

I'm looking forward to helping you and your family getting more and better sleep. In these terms & conditions, there are some agreements that I would like to make with you before we start our collaboration. Don't be alarmed, it's not complicated, and I've tried to write it in plain language. Please take a moment to read through this document, and if you agree with everything, we can get started!

The goal

My goal is to help your child to have independent safe, stress-free, quality sleep (and to help you get more of that stress-free, quality sleep too!) Other goals, when applicable, could include eliminating the last night feed, and a happy bedtime routine that feels like quality time for the whole family.

What I expect from you

Upon receiving the Sleep Plan (within 24 hours after you've completed the Sleep Assessment questionnaire), please take your time to review it. During our time together, provide accurate information about your child's sleep habits, and actively participate in the process with consistency.

What you can expect from me

I will be here as your partner, coach and cheerleader. You can text me every day within the agreed training period - 2 or 3 weeks depending on the purchased sleep package - with as many questions and concerns as you’d like. I will respond to you as soon as possible, but always within 12 hours during weekdays, and 24 hours during weekends.

Communication Channels:

During the consultation period, communication will primarily occur through text messaging. Please feel free to reach out with your questions and concerns via the provided contact number. If there are specific instances where email communication is preferred, please communicate this preference, and we will accommodate accordingly.

Extension of Services:

Should you wish to extend the consulting services beyond the initial sleep training period, please contact me to discuss the options available. Additional fees may apply for extended support, and the terms for the extension will be mutually agreed upon before proceeding with any additional services.

Confidentiality

Your personal information and consultation details will be kept confidential, except in cases where disclosure is required by law. I may use screenshots from our work together for promotional purposes, such as testimonials, case studies, or educational materials. If you prefer that your information or consultation details not be used in this manner, please inform me in writing.

Payments & Refund

I will start working on the sleep plan only after the complete payment has been made and the sleep assessment questionnaire has been submitted. Please note that once the payment for the sleep plan is made, the payment is non-refundable.

Limitations

While I will offer professional sleep advice, it is important to understand that I cannot guarantee specific outcomes or results. It's essential to acknowledge that individual results may vary. For the best results, it's essential that the plan is followed as closely as possible.

Cancellation and Rescheduling

Please be aware that if you fail to provide a 24-hour advance notice of cancellation for a scheduled appointment, it may result in additional charges. Additionally, timely communication is crucial for effective support. If you do not respond to text within a reasonable timeframe, it may impact the level of support you receive, and continued non-responsiveness may result in the termination of my services.

Intellectual Property

Ownership of all materials, resources, and tools provided as part of the sleep consulting program remains with Game of Snores. You are strictly prohibited from sharing, reproducing, or distributing the sleep plan or any associated materials to third parties without the prior written consent of me.

Disclaimer

This is not medical advice. I recommend you discuss this plan with your Pediatrician. And if you have medical questions regarding your child, always contact your Pediatrician right away.

Indemnification

You agree to hold Yolanda Katerji | Game of Snores harmless and indemnify me from any liability that may arise from your participation in the sleep consulting program.

Governing law

The terms and conditions of this sleep consulting program shall be governed by and construed in accordance with the laws of The Netherlands, and any disputes shall be subject to the exclusive jurisdiction of the courts of The Netherlands.

Final thoughts

If you still have questions after reading these terms & conditions or anything else, don't hesitate to contact me. I'm very much looking forward helping you get all the rest you need and deserve!